JOB DESCRIPTION

Receive and develop potential clients from inbound opportunities generated by the Marketing team. Manage client relationships, consult on suitable solutions, coordinate with internal teams to prepare proposals, negotiate contracts, and ensure smooth service/project delivery.

RESPONSIBILITIES

1. Client Requirement Gathering & Analysis

• Work directly with clients to understand business needs, objectives, and pain points.

• Analyze project requirements and define scope, functionalities, and priorities of software/projects.

• Act as a bridge between clients and technical teams to ensure accurate understanding of requirements.

2. Solution Consulting, Proposal & Cost Estimation

• Collaborate with Project Managers, Technical Architects, UI/UX Designers, and engineering teams to analyze requirements and design feasible solutions

• Develop proposals including scope of work, solution approach, effort estimation, timeline, and pricing.

• Present and explain proposals and solution recommendations to clients.

3. Contract Negotiation & Project Delivery Support

• Negotiate commercial terms and follow up on contract signing processes.

• Work closely with the Project Manager during project initiation and delivery phases to:

  • Monitor project progress, quality, and scope commitment

  • Support issue resolution related to client expectations

• Track project acceptance, payment milestones, and receivables.

4. Client Relationship Management & Account Growth

• Maintain regular communication with clients and manage long-term relationships.

• Monitor customer satisfaction and collect feedback to improve service quality.

• Proactively identify opportunities for account expansion, upsell, and cross-sell.

5. Reporting & Internal Coordination

• Update management on client status, sales pipeline, and project progress.

• Ensure smooth and transparent communication between clients and internal stakeholders.

REQUIREMENTS

• Bachelor’s degree in Business, IT, Economics, or a related field.

• 5+ years of experience in Business Development, Pre-Sales, Solution Consulting, or Account Management within a software/IT services company.

• Strong client-facing, consulting, and proposal presentation skills.

• Solid understanding of the software development lifecycle; experience with Agile/Scrum is a plus.

• Customer-oriented mindset with the ability to work independently and collaborate effectively across teams.

BENEFITS

• Competitive compensation package (fixed salary + KPI-based bonus + upsell commission).
• Fully equipped with laptop/PC and the necessary devices for effective work.
• Full social, health, and unemployment insurance is provided according to regulations upon signing the official labor contract.
• Employees who have officially worked at the company for 1 year or more will be enrolled in the PVI health insurance package.
• 12 days of annual leave.
• Internal activities:Happy Hour, Workshops/Training Courses, and sports activities (football, badminton, etc.).
• Gifts on holidays, Tet, birthdays, and annual company trips.
• Opportunities for training and professional skill development, with a clear career progression path.
• Working hours: 8:00 AM – 5:00 PM, Monday to Friday (weekends off).